Returns
Exchanges & Returns
We want you to get it right. And if you don't the first time, we'll make it easy to fix.
You have 30 calendar days from the day you receive your order to request an exchange or return — no reason required.
How to request your return
Email us
Email soporte@rivierabrand.store with your order number. The reason is optional.
Get your instructions
Within 48 business hours we'll send you the return address and the steps to follow.
Refund or exchange
Once we receive and inspect the product, we process your refund or ship your new size within 5 to 10 business days.
Defective or damaged product
If your order arrived with a defect or damage, we take care of everything: return, replacement, and costs. Send us photos within 72 hours of delivery and we'll resolve it as a priority.
Size exchanges and returns
Size exchanges and returns are free for the customer. Depending on the case and your location, you may only need to cover the return shipping cost; our team will point you to the most convenient option when handling your request. Shipping your new size to your address is always free.
Product condition
For a return to be accepted, the product must:
- Be unworn — you can try it on indoors, just like at any shoe store
- Keep its original packaging, tags, and accessories
- Show no damage, stains, odors, or signs of outdoor wear
Refunds
Refunds are issued to the original payment method used for the purchase. How soon it appears depends on your bank or card issuer (typically 5 to 15 business days after approval).
6-month warranty
All of our products come with a 6-month warranty against manufacturing defects (sole separation, stitching failures, or material defects). It does not cover normal wear, misuse, or damage from improper cleaning. To make a claim, email us with your order number and photos of the defect.
We reply in under 24 hours on business days.
soporte@rivierabrand.storeThis policy does not limit any rights granted to consumers under applicable US state and federal consumer protection laws.